Citizen Charter


“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work. He is the purpose of it.
He is not an outside in our business. He is part of it.
We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”

This citizen’s charter is an attempt to bring the institution closer to its patients, and students.


The commitment of this organization towards providing quality services ensuring transparency in administration and right to information to the valued patients and students attending BGS Global Institute of Medical Sciences & Hospital.

The Hospital provides dedicated medical services in allopathy in all specialties & super specialties at an affordable cost to all sections of people. Free services are also given to the deserving, poor patients.

The organization is dedicated to establishing a centre of excellence in health care & improving the well-being of the community through quality programme of preventive medicine, medical education & research. The organization seeks the cooperation of the public in achieving this Endeavour.

It is the institution’s endeavor to:

  1. Create an atmosphere of trust between the institution and the students and patients.
  2. Render quality services.
  3. Provide a range of choices to the patients.
  4. Adhere to prescribed standards.
  5. Give maximum value to the expenditure incurred by the students and the patients.
  6. Have accountability on all the services provided.
  7. Have a transparent system of the services provided.
  8. Have reliable and dependable set of services.
  9. Have responsive and responsible operational systems.
  10. Provide services with empathy, courtesy and care.


  • General Medicine
  • Tuberculosis & Respiratory Medicine
  • Dermatology
  • Psychiatry
  • General Surgery
  • Orthopaedics
  • Physiotherapy
  • Ophthalmology
  • Ear, Nose & Throat
  • Obstetrics & Gynaecology
  • Paediatrics
  • Anaesthesia
  • Radiology
  • Dentistry


  • Cardiology
  • Cardiothoracic Surgery
  • Neurosurgery
  • Plastic Surgery
  • Urology & Nephrology
  • Paediatric Surgery


  1. Casualty, emergency & Trauma Management
  2. Management of Burns & poisoning
  3. Intensive care units – ICU, ICCU, RICU, SICU, NICU, PICU
  4. Management of Referrals from other Hospital & Nursing homes
  5. Outpatient services in all specialties
  6. In patient services in all specialties
  7. Outpatient, in patient & emergency services of Super specialty
  8. All types of surgeries at an affordable cost
  9. Endoscopy & other procedures
  10. Dialysis
  11. CT scan, Ultrasound scanning, & routine X-ray imaging facilities.
  12. Pharmacy – Low-cost Generic drugs are available
  13. Ambulance services
  14. Management of Medico legal cases, Embalming services, Mortuary services & Cold storage facilities are available.
  15. Health check up packages.
  16. Birth & death certificate.
  17. Radio imaging including ultra sound scanning & CT scan
  18. Central Laboratory (Full fledged)
  19. Blood bank – (whole blood & components)
  20. Health evaluation & inpatient facilities to corporate sectors & insurance companies